Shipping policy

Shipping Policy

Thank you for shopping with Brielle & Co., LLC! We are committed to providing you with the best shopping experience, and this Shipping Policy outlines our procedures for processing and shipping orders. Please read this policy carefully before making a purchase.

Processing Time

  • All orders are processed within [7] business days (Monday through Friday, excluding holidays) after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been processed and shipped.

Shipping Rates & Delivery

  • We offer standard shipping, expedited shipping, and [any other shipping options] depending on your location.
  • Shipping costs are calculated at checkout based on the weight and size of your order, as well as the shipping destination.
  • Free Shipping: [Optional] We offer free standard shipping on orders over $75, valid only for domestic orders.

Estimated Delivery Times:

  • Domestic Orders: Estimated delivery time is [7] to [Y10 business days, depending on the shipping method selected.
  • International Orders: Estimated delivery time is [10] to [15] business days, depending on customs processing and the destination country.
  • Delivery times are estimates and are not guaranteed. Please note that delays may occur due to weather conditions, customs processing, or other factors beyond our control.

Shipping Carriers

We use the following carriers to deliver your orders:

  • USPS, UPS, FedEx, DHL
  • We reserve the right to change carriers or shipping methods based on your location or the type of product ordered.

International Shipping

  • We do ship internationally to most countries. Please review shipping rates at checkout for international orders.
  • Any customs fees, duties, or taxes incurred for international shipments are the responsibility of the customer.
  • Please be aware that international shipments may be subject to delays due to customs processing in your country. We are not responsible for these delays.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment's progress.
  • Please allow 24 hours for the tracking information to update after your order has shipped.

Address Accuracy

  • It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information.
  • Please double-check your shipping address before completing your order. If you need to make changes to your address, please contact us immediately at briellecandleco@gmail.com. We cannot guarantee that address changes can be made after an order is shipped.

Lost or Damaged Items

  • Lost Shipments: If your package is lost in transit, please contact the carrier directly with your tracking number. We are not responsible for packages lost by the carrier, but we are happy to assist with the claims process where applicable.
  • Damaged Items: If you receive a damaged item, please notify us within 7 business days of receipt. Provide us with your order number and photos of the damaged item and packaging, and we will assist with replacing the product, if applicable.

P.O. Boxes & Military Addresses

  • We are able to ship to P.O. Boxes and military addresses (APO/FPO) via [USPS or your chosen carrier].
  • Please note that shipping times may be longer for these addresses due to the nature of the delivery.

Order Modifications & Cancellations

  • Once an order has been shipped, we cannot modify or cancel the shipment.
  • If you wish to cancel your order, please contact us immediately at [email/phone number]. We will make every effort to accommodate your request before the order is shipped.

Contact Us

If you have any questions about your order or shipping, please feel free to contact our customer support team at:

  • Email: briellecandleco@gmail.com
  • Business hours: Monday through Friday 8:00 am to 5:00 pm Eastern Standard Time

Thank you for choosing Brielle & Co., LLC. We appreciate your business!